Complaning and Giving Instruction

Complaning
K-O-M-P-L-EN. Dari kata itu, kita bisa membayangkan komplen bisa terjadi di tempat-tempat tertentu misalnya saja di restaurant. Nah sekarang yuk kita belajar tentang komlpen.
com•plain  (k m-pl n )
intr.v. com•plained, com•plain•ing, com•plains
To express feelings of pain, dissatisfaction, or resentment.
To make a formal accusation or bring a formal charge
.
A complaint is complaints are expressions of "displeasure or annoyance" in response to an action that  is seen by the speaker as unfavorable.
Making a complaint
I do wish you could….
Excuse me, I’m afraid…
I wish you wouldn’t mind…
Would you mind (doing)….?
Well, it is good for you to….
(Honestly!) I’m fed up with …
I wonder if you could help me…..
I’m sorry to have to say this, but….
(Well,) this is the most unsatisfactory.
Wouldn’t it be a good idea to/ not to….
I’ve got a bit of a problem here, you see……
Excuse me, there appears to be something wrong…
Excuse me, there seems to be something wrong with…

Responding a complaint
Positive response to complaints:
•    Oh, I’m sorry about that.
•    I can’t tell you how sorry I am
•    I wish it never happened
•    Oh dear, I’m really sorry
•    I’m so sorry, I didn’t realize
•    I just don’t know what to say
•    I'm so sorry, but this will never occur / happen again.
•    I'm sorry, we promise never to do the same mistake again.
•    I'm really sorry; we'll do our utmost/best not to do the same mistake again.
Negative response to complaints:
•    Sorry there is nothing we can do about it.
•    I'm afraid, there isn't much we can do about it.
•    We are sorry but the food is just alright.

Giving Instruction
Kita memberi atau meinginkan seseorang untuk melakukan sesuatu yang kita inginkan. Sebenarnya kalimat tersebut merupakan definisi tentang apa? Sepertinya anda sudah tahu. Kita akan belajar tentang giving instruction.
•    Giving instruction is an expression for give or ask somebody to do something that we want.
    The tense used in giving instruction is simple present.
    Giving instruction is releveance with procedure text.
Command       
•    Verb (+ O).
 e.g:Watch out, come here, etc.
•    Please + V (+ O).
       e.g:Please clean your room.
•    V (+ O) + Please.
       e.g:Wash this towel, please.
2.  Prohibition
•    Don’t + V (+ O).
e.g:Don’t close it!
•    Don’t + V (+ O) + Please.
e.g:Don’t be noise,please.
Would you mind not + V-ing (+ O).
e.g:Would you mind not reading my book.
Kinds of giving instruction:
    Verb 1, e.g:
§ Wash your hand.
§ Sit down.
    Be + adjective, e.g:
§ Be your self.
 § Be a good student.
 § Be happy.
    Don’t + V-infinitive, e.g:
§ Don’t armb!
§ Don’t disturb!
 § Don’t touch!
 § Don’t kill him.
 § Don’t cry.
    No + V-ing, e.g
§ No smooking!
 § No swimming!
 § No parking !
Explanation text